Shipping Policy

Fulfillment methods and shipping origins vary by product. Processing time is separate from transit time and may vary by product and supplier. A product page, quote, or order communication may provide a specific processing estimate. Orders may be subject to payment verification, fraud review, address confirmation, inventory confirmation, and supplier acceptance before shipment.

Delivery and shipment dates are estimates unless expressly guaranteed in writing. We will use a reasonable basis for any advertised shipment timeframe. If we cannot ship within the promised timeframe, or within the period required by applicable law when no timeframe was promised, we will notify you and provide the legally required option to consent to the delay or cancel the unshipped order for a prompt full refund to the original payment method.

Items in one order may ship separately from different locations and arrive on different dates. You may receive more than one tracking number, carrier call, or delivery appointment. A delay affecting one item does not necessarily delay another item.

Applicable parcel, freight, lift-gate, curbside, threshold, room-of-choice, assembly, installation, remote-area, or appointment charges are displayed at checkout, provided in a quote, or confirmed before the order is accepted. Services not expressly included are the customer's responsibility.

Unless a higher service level is expressly purchased and confirmed, large-item freight delivery is generally curbside. Curbside delivery does not ordinarily include moving the product into a residence or business, navigating stairs, assembly, installation, packaging removal, or disposal of an old product. Carrier practices vary, and the product-specific page or delivery confirmation controls.

The customer is responsible for confirming that roads, driveways, gates, loading areas, doors, hallways, elevators, stairs, flooring, ceiling height, utilities, and the final installation location can safely accommodate the shipment. Additional carrier charges caused by inaccessible locations, missed appointments, incorrect addresses, storage, redelivery, or services requested at delivery may be charged when disclosed and permitted by law.

Freight carriers may contact you to schedule delivery. Provide a reachable telephone number and monitor voicemail, email, and tracking updates. An adult authorized to inspect and accept the shipment must be present when required. Contact us promptly if a carrier cannot reach you or a scheduled delivery cannot be kept.

Inspect freight before signing the delivery receipt. Count packages and look for punctures, crushing, tears, water exposure, broken pallets, or missing components. Note visible damage or shortages on the carrier's receipt, keep all packaging, and take clear photographs. Report the issue to support@remasterliving.com as soon as possible, preferably within 48 hours. Prompt reporting helps preserve carrier and manufacturer claims but does not eliminate nonwaivable legal or warranty rights.

Tracking information may not update immediately after a label is created. A carrier's delivery scan, signed receipt, photograph, or other delivery record may be used as evidence of delivery. Contact us promptly if tracking shows delivery, but the shipment cannot be located.

Review the shipping address before placing an order. Address changes are not guaranteed after manufacturer processing begins. Rerouting, reconsignment, storage, or redelivery charges may apply. We will not redirect an order when doing so would create a fraud, payment, warranty, or carrier-security concern.

Cancellation and return eligibility are governed by our Return and Refund Policy and any product-specific terms disclosed before purchase. Do not return an item to the sender's address or the manufacturer without written authorization.

For shipping assistance, email support@remasterliving.com or call 1-617-297-7575 and include your order number.